Refund Policy
We want you to be completely satisfied with your purchase from jm.jewelry. Please review our refund and return policy below.
1. Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition you received it
- Be in the original packaging
- Be returned within 7 days of delivery
Items that are personalized, custom-made, or marked final sale are not eligible for return unless defective.
2. How to Request a Return
To initiate a return, please email us at info@jmfinejewelry.com within 7 days of receiving your order. Include your order number and reason for return.
3. Return Shipping
Buyers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or defective product). We recommend using a trackable shipping service.
4. Refund Processing
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
5. Damaged or Defective Items
If your item arrives damaged or you received the wrong item, please contact us within 3 days of delivery. We will offer a replacement or full refund after verification.
6. Contact Us
If you have questions about our return or refund process, please contact us:
Email: info@jmfinejewelry.com
WhatsApp: +86 19068540169