Shipping Policy
Thank you for shopping at jm.jewelry. We are committed to providing a smooth and transparent shipping experience. Please review the following policy before placing your order.
1. Processing Time
All orders are processed within 1–3 business days. Custom or made-to-order items may take 3–7 additional days. You will be notified by email or WhatsApp if there are any delays.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
- Standard International Shipping: 7–20 business days
- Express Shipping (DHL/FedEx/UPS): 3–7 business days
Delivery times may vary depending on the destination and customs procedures.
3. Shipping Charges
Shipping fees are calculated at checkout based on order weight and destination. We may offer free shipping during promotional periods or on qualifying orders.
4. Customs, Duties & Taxes
Customers are responsible for any customs fees, import duties, or local taxes imposed by their country. We are not liable for delays due to customs procedures.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can track your shipment through the courier’s official website.
6. Lost or Damaged Items
If your order is lost or damaged during transit, please contact us within 3 days of delivery. We will assist you in resolving the issue or sending a replacement.
7. Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: info@jmfinejewelry.com
WhatsApp: +86 19068540169